Welcome! This page is here to help you navigate the clinical onboarding process using , the platform we use to manage credentialing, compliance, and rotation requirements for medical students. We know that preparing for clinical training can feel like a big step, and it’s completely normal to have questions along the way. Our goal is to provide clear guidance, helpful tools, and friendly support so you always know what to do, when to do it, and who to reach out to if you need help.
On this page, you’ll find everything you need to get started, including checklists, timelines, instructions, and contacts. Take your time, explore the sections below, and keep this page bookmarked — it will be a helpful resource throughout your clinical journey. If at any point something feels confusing or unclear, please reach out. We are here to support you and want your onboarding experience to feel smooth, confident, and well-guided.
Your progress matters. Let’s take it step-by-step.
Jump to: Getting Started Requirements Deadlines & Timelines Help & Support
ACEMAPP Credentialing & Compliance
Health Sciences Campus
(706) 721-3217
ACEMAPP is the online system we use to manage your clinical onboarding, compliance, and rotation details. You’ll use it to complete required items, upload documents, and confirm that you’re ready to be approved for clinical sites.
In ACEMAPP, you can expect to:
See which requirements you still need to complete
Upload documentation (for example, immunizations or training certificates)
Review your assigned rotations once they are entered
Receive messages or updates related to your clinical onboarding
If you’re new to ACEMAPP, don’t worry—most students are! Think of this page as your companion guide. We’ll walk you through what to do, step by step.
Clinical sites require certain items to be completed before you can see patients or access systems like EPIC. These may vary slightly by class year, rotation type, or site, but in general you can expect things like:
Immunizations and titers (for example, Hep B, TB testing, flu vaccine)
Background check and drug screen
Required learning modules (EMR/EPIC, safety training, HIPAA, etc.)
Current BLS/CPR certification (where applicable)
To make this easier, we’ve created checklists to help you stay on track:
M1/M2 Pre-Clerkship Checklist (if applicable)
M3 Clerkship Checklist
M4 / Enrichment Year Checklist
Tip: Use the checklist that matches your current year and keep it nearby when you log in to ACEMAPP. As you complete items, you should see your status update in the system.
Requirements that must be completed to obtain clinical access for Wellstar Health System for core clerkships and advanced clinical experiences.
Requirements for visiting students onboarding into Wellstar MCG Health after acceptance through the VSLO process.
Getting credentialed happens in stages so that your clinical access is ready before you arrive onsite. Staying aware of the timeline helps prevent delays and ensures you can fully participate in clinical activities from Day 1. If anything on your timeline feels unclear or you’re unsure where you fall, please reach out — we’re here to help.
You will receive your initial credentialing notification with instructions and reminders about using ACEMAPP, completing requirements, and verifying your status.
Your goal at this stage:
You’ll receive a courtesy reminder if any requirements are still in progress. This is a great time to upload missing documents, update expired items, and finalize training modules.
Your goal at this stage:
Make visible progress in ACEMAPP
Confirm that all submissions are accurate
Reach out for help if you are delayed or unsure
Students should be credentialing-ready or very close to completion. This allows time for final review, troubleshooting, and system processing.
Your goal at this stage:
All required items should be submitted
You should see your readiness reflected in ACEMAPP
You should not have unanswered action items
This is the final clearance window. Any unresolved issues may impact your access on Day 1, which may limit your clinical participation.
Your goal at this stage:
Confirm you have been cleared
Notify the credentialing coordinator at cahall@augusta.edu immediately if something looks incorrect
Do not assume you are cleared unless you have visible confirmation
If at any point you’re unsure of your credentialing status, please reach out — we’d rather help early than troubleshoot late!
You’re never expected to navigate credentialing alone — questions are normal, and support is available at every stage! If something feels unclear, isn’t working the way you expect, or you’re unsure how to move forward, please reach out. We’re here to help, and the sooner you connect, the easier it is to troubleshoot together.
Different questions may require different forms of support. Use this quick guide to help direct your outreach:
Point of Contact: Carvonne M. Hall, Credentialing Coordinator | email: cahall@augusta.edu | phone: (706) 721-3217
Best for: Checklist guidance, credentialing requirements, timeline clarification, and ACEMAPP
status questions.
Contact for questions about:
Which requirements apply to you based on your current year
Uploading, updating, or verifying compliance items
Understanding your progress or status in ACEMAPP
What to do if an item is missing, unclear, or appears incorrect
When to escalate an issue and who to contact next
If you’re ever unsure where to start, begin with us — we will help guide and connect you as needed.
Point of contact: To find your coordinator, please see MCG's Clerkship Program Contact List
Best for: Rotation assignments, scheduling changes, and specialty or site-specific expectations.
Contact for questions about:
Rotation assignments or schedule adjustments
Site-specific instructions or required documents
Program expectations for clinical performance or logistics
Specialty-based scheduling or onboarding timelines
Coordinators support logistics and communication between students, clinical sites, and program leadership.
Point of Contact: Samantha Dance and Keia Dodd | email: ume@wellstar.org
Best for: Wellstar site onboarding, clinical access requirements, ACEMAPP compliance confirmation,
and rotation approval.
Contact for questions about:
Site-level onboarding steps and expectations
Clinical access processes within the Wellstar Health System
ACEMAPP compliance confirmation or verification
ACEMAPP rotation approval status
Orientation materials or site-specific requirements
Supports onboarding for learners participating in clinical activities within Wellstar MCG Health.
To contact Wellstar OAA's UME division, email ume@wellstar.org
Point of Contact: Cindy McKnight and Crystal Sanchez | email: advstu@infomart-usa.com
Best for: Background check and drug screen ordering, transfer, troubleshooting, or verification
issues.
Contact for questions about:
Placing a new order or updating an existing one
Sharing or transferring previous records between institutions
Uploading or verifying results for compliance
Portal navigation or processing delays
Name discrepancies or account matching
Advantage Students manages verification processing, not academic or scheduling decisions.
Point of Contact: Use ACEMAPP's form or call at (844) 223-4292 8:00am to 5:00pm (ET) Monday through Friday
Best for: Platform navigation, login or upload errors, and message center/system troubleshooting.
Contact for questions about:
Login, password, or profile access issues
Upload errors, file type issues, or missing document visibility
Confusing task statuses or system notifications
Direction on where to complete or upload requirements
How to use ACEMAPP features like messages or document storage
ACEMAPP support focuses on how the platform works, not what requirements are needed.
Point of Contact: By phone at (470) 956-6000 (have your S number ready!)
Best for: Technical access issues related to Wellstar systems such as AppConnect, MFA, or EMR
launch problems after clearance.
Contact for questions about:
Login or password resets for Wellstar systems
AppConnect or virtual desktop access
Multi-factor authentication issues
Account lockouts or credential recognition errors
Issues opening EMR tools after receiving S-number credentials
Contact Wellstar IT only after you have been fully cleared and provided login credentials.
Start with Compliance & Credentialing, and we’ll help you get to the right place.